Terms and Conditions
CANCELLATION: Parents may cancel tuition/lessons by giving at least 24 hours prior notice for a full refund. Cancellation after this period is subject to a $25 service fee.
Initial Consultation Fee: The booking of initial consultation is for $20. This amount is either forwarded to your first payment if you decide to use our services. In case you feel that we are not a good fit for you, this amount will be refunded to you. We understand that your time and the time of our instructors is valuable, therefore, in case you schedule an appointment and fail to show up, the deposit will not be refundable.
CANCELLATION OF LESSONS BY TUTOR: Our tutor may cancel lessons by giving 24 hours prior notice to parents. Appointments will be rescheduled immediately at the parent’s convenience. If the session was prepaid, and the parents choose not to reschedule within two weeks, the parent may receive a full refund.
LATE ARRIVAL: We calculate fees according to the times stipulated in the schedule, and we are unable to make modifications for time lost because of late arrival by the student. Students who arrive late will only receive service for the remainder of the scheduled session.
NO-SHOW POLICY: If students are not present at the platform when the tutor arrives, or they are more than 15 minutes late, they are considered no-shows. If the student is a no-show, he or she is still responsible for payment for the tutoring session. We are unable to issue discounts or refunds for lessons not attended by the student. Pay-per-session clients must present payment for the session in which he or she was a no-show and the following session for tutoring to continue.
MISSED SESSIONS: Because the nature of the tutoring sessions is to improve academic performance, it is pertinent that the student regularly attends and on time. If there are three or more cancellations, no-shows, or tardies in any two-month time frame, we will charge the client a $25 Convenience Fee for each two-month occurrence.
TERMINATION: This tutoring agreement may be terminated/changed by either party at any time by giving the other party (10) ten days prior written notice. If Destiny Chasers terminates the agreement, we may issue a refund based on a pro-rated balance owed (if there is a balance due).
REFUND POLICY: Please note that we have a No Refund Policy for all services. Refund requests, including, but not limited to, those made by parents who cannot attend or use services, regardless of the student’s reason(s), and irrespective of whether the student provides us with advance notice, will not be honored. Should the client choose to cancel a prepaid lesson after attending the first session, we will bill the client the remaining amount of the package price. Exceptions may be made only in cases in which a student cannot participate in due to severe illness or the death of an immediate member of the student’s family. In these cases, we will require official documentation.
OBLIGATIONS OF THE STUDENT:
- The student will own their learning process.
- The student will arrive prepared for every session by having all materials, utensils, homework, etc. ready and available in the designated tutoring platform before the start of the tutoring session.
- The student agrees that assignments, exercises, or homework form an integral part of tutoring and undertakes to complete such work timely.
OBLIGATIONS OF THE PARENT/GUARDIAN:
- The parent/guardian undertakes to be responsible for the student’s conduct and character during the tutoring sessions, including promptness, respectful behavior, and staying on task.
- The parent/guardian is responsible for initiating any communication with the tutor.
- The parent/guardian is responsible for getting the student to the session on time.
- The parent/guardian agrees to ensure that the student has completed all work assigned by the tutor within the timeframe given.
AGREEMENT FOR PAYMENT: The client shall make all payments before the start of a tutoring session OR payment shall be made weekly/monthly in advance.
WHOLE AGREEMENT: This agreement constitutes the entire understanding between the parties about the subject matter hereof, and the parties waive the right to rely on any alleged expressed or implied provision not contained herein. Any alteration to this agreement must be in writing and signed by both parties.
